Thank you for shopping at Nella’s Store. We are committed to providing you with high-quality products and exceptional customer service. Please review our Refunds and Returns Policy to understand our procedures for returns and refunds.

1. Returns Eligibility: We accept returns for products that are damaged, defective, or incorrect. If you receive a product that falls under any of these categories, please contact us within [number of days, e.g., 7 days] of receiving the product. We will guide you through the return process.

2. Return Process: To initiate a return, please contact our customer support team at [contact email/phone number]. Provide your order number, a description of the issue, and relevant photos if applicable. Our team will review your request and provide instructions for returning the product.

3. No Returns After Product Has Been Received: Please note that we do not offer returns for reasons other than damage, defects, or incorrect items. Once a product has been received and is not damaged, defective, or incorrect, it is considered final sale. We do not accept returns due to change of mind, personal preferences, or any other non-qualifying reasons.

4. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. If the return is approved, the refund will be issued to the original payment method used for the purchase. Please allow [number of days, e.g., 7-14 days] for the refund to reflect in your account.

5. Contact Us: If you have any questions or concerns regarding returns and refunds, please contact us at admin@nellasstore.co.za. Our customer support team is here to assist you.

6. Exchanges: We do not offer direct exchanges. If you wish to exchange a product for a different item, you will need to initiate a return and then place a new order for the desired item.

7. Damaged Shipments: If your order arrives with obvious external damage to the packaging, please document the condition before opening the package. If the product inside is damaged, contact us immediately to initiate a return.

8. Non-Returnable Items: Certain items specified as non-returnable are not eligible for returns.

9. Changes to the Policy: We reserve the right to update this Refunds and Returns Policy as needed. Any changes will be effective upon posting on our website. We recommend reviewing this policy periodically for updates.

By making a purchase on Nella’s Store, you agree to the terms outlined in this Refunds and Returns Policy. If you have any questions or concerns, please reach out to our customer support team for assistance.